Food & Beverage 2019

Discussion in 'General Discussion' started by kydog1299, 21st May 2019.

  1. Britford

    Britford TowersStreet Member

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    Has anyone tried the pizza&pasta in Katanga Canyon this year? While I was too scared to try the pasta, the pizza is slightly better than last year and they have free ice cream, I would reccomend trying it next visit...can't be as bad as RCR!
     
    Matt N likes this.
  2. GaryH

    GaryH TowersStreet Member

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    Ice cream isnt free if the price has gone up
     
    Doublethink likes this.
  3. Britford

    Britford TowersStreet Member

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    But if you bring a cooler...
     
  4. AT86

    AT86 TowersStreet Member

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    More culinary delights served up by Alton Towers for your viewing pleasure. Yum.

     
    DiogoJ42, Kraken27, Danny and 4 others like this.
    Posted 3rd Jul 2019
    #84
  5. John_P

    John_P TowersStreet Member

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    Thought the food was great at the weekend, the steak sandwich in woodcutters was very good (second time I've had one this season)

    The secret garden hotel had just changed its menu as well, had the chili beef starter, and the sausage and mash for the main course and they were both great.
     
    Joel3 likes this.
    Posted 3rd Jul 2019
    #85
  6. Doublethink

    Doublethink TowersStreet Member

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    You risked a Alton towers sausage? Thought they were on pa with those sold by CMOT Dibbler in Pratchets diskworld series (finest quality inedible offle)
     
    Last edited: 3rd Jul 2019
    DiogoJ42 likes this.
    Posted 3rd Jul 2019
    #86
  7. venny

    venny TowersStreet Member

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    I’m happy to report the beer at the weekend was beer-y.
     
    John_P likes this.
    Posted 3rd Jul 2019
    #87
  8. John_P

    John_P TowersStreet Member

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    Nah it was very nice. The ones they serve you at breakfast are a different story though.
     
    Doublethink likes this.
    Posted 3rd Jul 2019
    #88
  9. GaryH

    GaryH TowersStreet Member

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    Eating in RCR tomorrow night, am a bit concerned as the reviews are so awful now, I shall let you know how I get on
     
    Posted 4th Jul 2019
    #89
  10. Matt N

    Matt N TowersStreet Member

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    It was really nice last week, so you should have a nice time!
     
    Posted 4th Jul 2019
    #90
  11. Danny

    Danny Gugu Rides’ Number 1 Fan

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    There is no consistency in RCR. One good meal tends to mean the next will be somewhat less desirable.
     
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    Posted 4th Jul 2019
    #91
  12. Synky

    Synky TowersStreet Member

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    I just noticed the buy in advance options on the app for food. Are these the same prices as in the park? I’m staying next week :)
     
    Posted 4th Jul 2019
    #92
  13. djtruefitt

    djtruefitt TS Site Team Team Member

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    Looking on the app the meal deals are slightly cheaper than buying on the day, eg pizza pasta is £14 on the day but £12 on the app. However if you have an annual pass I imagine you won’t be able to get discount if bought online.
     
    Posted 4th Jul 2019
    #93
  14. Synky

    Synky TowersStreet Member

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    Thanks. I was wondering if it might be cheaper because for pizza pasta it does not say the ice cream is included on the app but I thought it was in the restaurant?
     
    Posted 4th Jul 2019
    #94
  15. Kraken27

    Kraken27 TowersStreet Member

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    Short of the staff wristbanding people eligible for free ice cream & having another staff member on duty to enforce the wristbands, I can't see there being a problem. Staff cost money & given the profit margins on the food even Merlin will let it go. If you're planning on having an ice cream you'll probably eat less pizza & pasta.
     
    Posted 4th Jul 2019
    #95
  16. Kraken27

    Kraken27 TowersStreet Member

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    Maybe Merlin should go for the award of "Second only to airline food"? (But add the caveat that their food is cooked on the day of consumption & not cooked+blast-chilled then reheated like airline food). The airline meal would probably still be preferable.
     
    MaxPower likes this.
    Posted 4th Jul 2019
    #96
  17. GaryH

    GaryH TowersStreet Member

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    So, RCR tonight..... Not bad, staff very keen to give out slips of paper with their names on them asking you to leave reviews on TA if you are happy. Frequently then coming around to ask if everything was ok. One order was late coming so they couldn't do enough to speed it up. Obviously management are acting on all the bad reviews of late. Was a decent night in there though, food was ok.
     
    Matt N likes this.
    Posted 5th Jul 2019
    #97
  18. DiogoJ42

    DiogoJ42 TowersStreet Member

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    Depends whether the sausage contains meat... or named meat.
     
    Posted 6th Jul 2019
    #98
  19. rob666

    rob666 TowersStreet Member

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    If I do have a pet hate, it is places that ask you to give a trip advisor review, then go over the top on service.
     
    Posted 6th Jul 2019
    #99
  20. Ollie

    Ollie TowersStreet Member

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    Well, it makes more sense than asking for reviews and giving bad service.

    I imagine the ‘Merlin way’ management teachings going forwards will use LEGOLAND Windsor as a case study on how much damage poor Tripadvisor reviews can damage an organisation.

    With RCR charging a premium price and given virtually all guests have smartphones, a poor set of reviews at the top of the list could mean guests make snap decisions not to go while on park, causing a significant loss of incremental revenue.
     
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