Food & Beverage 2019

Britford

TS Member
Has anyone tried the pizza&pasta in Katanga Canyon this year? While I was too scared to try the pasta, the pizza is slightly better than last year and they have free ice cream, I would reccomend trying it next visit...can't be as bad as RCR!
 

GaryH

TS Member
Has anyone tried the pizza&pasta in Katanga Canyon this year? While I was too scared to try the pasta, the pizza is slightly better than last year and they have free ice cream, I would reccomend trying it next visit...can't be as bad as RCR!

Ice cream isnt free if the price has gone up
 

John_P

TS Member
Thought the food was great at the weekend, the steak sandwich in woodcutters was very good (second time I've had one this season)

The secret garden hotel had just changed its menu as well, had the chili beef starter, and the sausage and mash for the main course and they were both great.
 

Doublethink

TS Member
Thought the food was great at the weekend, the steak sandwich in woodcutters was very good (second time I've had one this season)

The secret garden hotel had just changed its menu as well, had the chili beef starter, and the sausage and mash for the main course and they were both great.

You risked a Alton towers sausage? Thought they were on pa with those sold by CMOT Dibbler in Pratchets diskworld series (finest quality inedible offle)
 
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GaryH

TS Member
Eating in RCR tomorrow night, am a bit concerned as the reviews are so awful now, I shall let you know how I get on
 

Matt N

TS Member
Favourite Ride
Mako (SeaWorld Orlando)
Eating in RCR tomorrow night, am a bit concerned as the reviews are so awful now, I shall let you know how I get on
It was really nice last week, so you should have a nice time!
 

Synky

TS Member
I just noticed the buy in advance options on the app for food. Are these the same prices as in the park? I’m staying next week :)
 

djtruefitt

TS Team
I just noticed the buy in advance options on the app for food. Are these the same prices as in the park? I’m staying next week :)
Looking on the app the meal deals are slightly cheaper than buying on the day, eg pizza pasta is £14 on the day but £12 on the app. However if you have an annual pass I imagine you won’t be able to get discount if bought online.
 

Synky

TS Member
Looking on the app the meal deals are slightly cheaper than buying on the day, eg pizza pasta is £14 on the day but £12 on the app. However if you have an annual pass I imagine you won’t be able to get discount if bought online.

Thanks. I was wondering if it might be cheaper because for pizza pasta it does not say the ice cream is included on the app but I thought it was in the restaurant?
 

Kraken27

TS Member
Thanks. I was wondering if it might be cheaper because for pizza pasta it does not say the ice cream is included on the app but I thought it was in the restaurant?

Short of the staff wristbanding people eligible for free ice cream & having another staff member on duty to enforce the wristbands, I can't see there being a problem. Staff cost money & given the profit margins on the food even Merlin will let it go. If you're planning on having an ice cream you'll probably eat less pizza & pasta.
 

Kraken27

TS Member
More culinary delights served up by Alton Towers for your viewing pleasure. Yum.



Maybe Merlin should go for the award of "Second only to airline food"? (But add the caveat that their food is cooked on the day of consumption & not cooked+blast-chilled then reheated like airline food). The airline meal would probably still be preferable.
 

GaryH

TS Member
So, RCR tonight..... Not bad, staff very keen to give out slips of paper with their names on them asking you to leave reviews on TA if you are happy. Frequently then coming around to ask if everything was ok. One order was late coming so they couldn't do enough to speed it up. Obviously management are acting on all the bad reviews of late. Was a decent night in there though, food was ok.
 

DiogoJ42

TS Member
Favourite Ride
The Metropolitan Line
You risked a Alton towers sausage? Thought they were on pa with those sold by CMOT Dibbler in Pratchets diskworld series (finest quality inedible offle)
Depends whether the sausage contains meat... or named meat.
 

rob666

TS Member
If I do have a pet hate, it is places that ask you to give a trip advisor review, then go over the top on service.
 

Ollie

TS Member
Well, it makes more sense than asking for reviews and giving bad service.

I imagine the ‘Merlin way’ management teachings going forwards will use LEGOLAND Windsor as a case study on how much damage poor Tripadvisor reviews can damage an organisation.

With RCR charging a premium price and given virtually all guests have smartphones, a poor set of reviews at the top of the list could mean guests make snap decisions not to go while on park, causing a significant loss of incremental revenue.
 
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