Poopoohead
TS Member
I had to fight like hell to get a refund from premier inn Chessington when we stayed a few summers ago
Heya. Some of ya may remember me from days gone by but thought i'd pop up again for old time sake
On the hotels we stay numerious times each year, especially now we like in Blackpool, and we have come up with a few problems this year. But every time they have been resolved. The first was we were staying in a moon voyager room and none of the lighting would come on, someone came up and couldn't resolve why so we were moved to a suite in cbbies hotel, this wouldn't of been out first choice of room but it was all that was left and it was a £500 a night room but they sorted out to what they could do, and we were offered a refund but we wanted a second day on park so accepted the room move. The second problem we had was Christmas last year, and this wasn't the hotels fault but the parks, we had rang ahead to see if we could get into the Xmas event with our annual passes as day guests as my daughter wanted to see towers street at Christmas and were assured that we couldn't. as a result we booked the hotel, which is all well and good, however when we got to the park there was a number of guests being let in with annual passes who were not staying in the hotel. After asking the admissions staff they had been briefed to allow annual passes access to the park, hence as we were due to visit my gran in Stafford the next day we would of stayed there for the night instead of booking the hotel if we had been given this information. After visiting the box office and hotel reception we were again moved rooms (upgraded to a suite), as we had already promised my daughter she could stay. Also when we got home we got a nice surprise email from the park saying that they were in the wrong (first time I've ever heard towers say that!) and offered us a free night later in the year! So as you can tell from this I've never had any problem with the way the hotel sort problems out!
On the travelodge/premier inn topic we were staying in a travelodge in Nottingham for goose weekend and the boiler failed in the hotel, resulting in no hot water. At check out without any prompting the staff were refunding the night and had arranged with a hotel next door that you could use some facility in there if you wish!! Again above and beyond!
If nothing else, the fact that so many people appear to have experienced so many issues (and the majority appear to have had no satisfactory resolution), demonstrates the poor quality and service levels the hotels now operate at.
I’ve not had any significant issues with the room. Only bar service.
You will generally hear the bad experiences louder than the good ones.
Internally, Alton Towers are well aware that the standard of the older rooms across ATH and many of those in Splash Landings are in urgent need of refurbishment. They just cannot get them all up to scratch as rapidly as they would like.
Internally, Alton Towers are well aware that the standard of the older rooms across ATH and many of those in Splash Landings are in urgent need of refurbishment. They just cannot get them all up to scratch as rapidly as they would like.
What seems to have happened is that someone in the business either doesn’t want to make the capital outlay required and/or doesn’t want to take the rooms out of inventory. Either reason would appear to focus on short term revenue, at the expense of long term reputation and guest satisfaction.
I think the amount of time taken to refurbish rooms is being overestimated. There is nothing in the way of major structural modifications required, it’s purely a cosmetic refurbishment with air con.
There’s no reason that an entire floor’s wing couldn’t be completed over a few weeks. The reason for not doing it is simple, money.