Grime?

Discussion in 'General Discussion' started by AstroDan, 22nd Oct 2019.

  1. AT86

    AT86 TowersStreet Member

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    Lets hope they were up there wet washing.
     
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  2. jon81uk

    jon81uk TowersStreet Member

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    They don't have to let anyone know. But it is closed season so why shouldn't they tweet about what is happening? I don't see why you are hating a simple tweet?
     
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  3. Matt878787

    Matt878787 TowersStreet Member

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    Who said I hated it? I found it amusing because up keep is surely a given in most big parks in closed season anyway. :)
     
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  4. Rob

    Rob TS Forum Team Team Member

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    Ahh, the usual closed season discussions have begun! :p
     
  5. James

    James TS Founding Member

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    Can't wait for the Air tunnel topic to be resurrected!
     
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  6. delta79

    delta79 TowersStreet Member

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    Now they have got rid of VR you can see the tunnel again. And it could do with a jet wash.


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  7. AT86

    AT86 TowersStreet Member

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    Ah the Air tunnel. Behold the immersive CRASH MATS. :smile:

    [​IMG]
     
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  8. chrispy

    chrispy TowersStreet Member

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    They could at least paint some stars on them. That would really give me that flying through space experience.
     
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  9. TheBolt

    TheBolt TowersStreet Member

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    To be fair to Merlin, their focus on Alton Towers has 100% been on "cleaning up".... just unfortunately, not in a hygienic sense. ;-)
     
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  10. ReneBlade Master

    ReneBlade Master TowersStreet Member

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    A big thing in recent years is the quality of the staff. The few staff that really care about that place are pushed out.

    The majority of the staff don’t care, and don’t have any standards pushed on them from management (as they have also lost the love for the place on the whole)

    It’s a vicious cycle that is difficult to stop once a team the size of Alton’s gets in to a bad work ethic.


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  11. AstroDan

    AstroDan TS Forum Team Team Member

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    I know what you mean. Uniform expectations for example have slipped considerably in the last ten years.

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  12. ReneBlade Master

    ReneBlade Master TowersStreet Member

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    Exactly! I remember a time not so long ago that you’d be sent home for not wearing black socks, or sent to uniform for a dry shave with a bic razor if you had stubble


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  13. Lurker

    Lurker TowersStreet Member

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    There has been a relaxing of uniform generally across all minimum wage employees due to regulation regarding pay. Uniform is to be given to (or paid for) by the company such that it doesn't force the employee to earn under the minimum wage.

    This means if a company requires specific shoes, socks, trousers or other, they must be able to provide them. For a site like Alton which has many staff, who presumably change frequently, providing this uniform can be expensive.

    Not to mention keeping stock of shoes, socks & trousers can be difficult, especially when they need to be in enough sizes for the staff and washed after every use.

    There is a loop hole which says that if the uniform policy is lenient enough (requiring shoes and socks for example, rather than smart black shoes and black ankle socks) then it is not necessary to pay for or provide these items as the employee should have them anyway.

    Therefore many companies have chosen to relax uniform policy to save from the bottom line. This can be seen mostly in restaurants, where plain clothes waiters (or waiters in jeans, trainers and a brand t-shirt) have become extremely common, especially amongst the low-paying casual dining industry.
     
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  14. Matt N

    Matt N TowersStreet Member

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    Also, I don't know about anyone else, but as long as the staff provide good service (which they staff at Alton always do, from my experience), I don't think it really matters what they're wearing, personally.
     
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  15. Boothy

    Boothy TowersStreet Member

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    Or if they have stubble!
     
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  16. AstroDan

    AstroDan TS Forum Team Team Member

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    Sorry, but I totally disagree.

    It's a theme park. Not a fashion parade.

    It's for the guests to wear their JD kicks, Fat Face tshirt or Seattle Hawks cap.

    Not the staff.

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  17. Matt N

    Matt N TowersStreet Member

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    Of course there should be a baseline uniform of sorts. But I don't think things like the colour of socks or stubble really affect the guest experience, personally.
     
  18. Alsty

    Alsty TowersStreet Member

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    It's just another example where Merlin or Alton Towers* seem to think that small details don't matter. They're wrong. Attention to detail is very important.

    Having all staff looking presentable is an important part of the brand image, and high standards also enforce a higher level of discipline. If a member of staff can dress sloppy without any accountability then I'm sure a percentage will then be sloppy with other things like customer service, chatting to each other instead of doing their job, or using their mobile phones (I've experienced all three recently).

    * I'm not sure whose remit this falls under.
     
  19. Matt N

    Matt N TowersStreet Member

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    Of course staff looking presentable to a degree is important. But I personally don't think it really matters if someone is wearing coloured socks or has some stubble (or a similar small, dress-related detail).
     
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  20. Danny

    Danny Leicester Melvin Rong

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    Tell that to Disney.
     
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