Its not always that clear cut, I've had some great hotel experiences (including with the staff doing things other than simple check-in) in places with self-check-in and some really terrible experiences queuing for 20 minutes or longer to speak to the one person at a desk.
Same here. *Picture that says ‘CHECK-IN’ on screen*. A staff member stood over you “Press that button to start”. I can read, thank you!
I'd rather have a lower price. Have the desk there for those who want to use it too or for more complex queries. Have enough staff during the morning peak to assist those who do find the touch screen an issue, but in the evening when there is no queue just the one person on the desk is fine and I can use the screen myself and they can save staffing costs and lower the price for us.
ATH had both options available with a friendly welcome at both. What I didn’t like was the staff member walking me through how to use a touch screen as if I don’t understand that the button marked two keys encodes two cards. I just want to get a room key quickly and simply without a queue or being treated as an idiot.
I agree about two options possible. As for me, I'd rather use a touch screen when I get used to it. But sometimes just need human interaction to feel safe or sth
This sort of thing really irritates me. I was in Marks and Spencers the other day buying socks. There was a lady stood behind a cash register not doing anything, so I walked up and put my socks on the counter and got my card out. I quite like a bit of human interaction, and I’m not too keen on the idea of replacing staff with a machine.
I'm actually grateful for my coeliac disease these days because it means I can bypass those awful mobile ordering systems without having a ridiculous argument with the staff each time!My brother and I had a similar experience in Nandos Cardiff last week. You usually order food via the QR code at your table. The website to order was not loading on mobile internet, and we could not connect to the Nandos Wi-Fi. So we proceed to the till to order.
“Could we order here, as we can't get on the website”
“Have you used the QR code at your table?”
“Yes, it won’t load.”
“Have you connected to our free Wi-Fi?”
“We tried, and it won't connect.”
“Have you tried your phone's internet connection?”
“Yes, the website won’t load.”
“Would you like to try the QR code with me, and I can check.”
“No, can we order food at this till, please?”
“I suppose, yes, what would you like to order?”
www.altontowers.com
