Just read this on TT but there was no link attached to it. Shows how serious the situation was and how stupid the people are who are questioning the time taken to remove people from the carriage:
WMAS assistant area manager for Stoke Peter Howell, aged 52, from Trentham said: "When we arrived, we quickly realised what a difficult and prolonged job we would be dealing with. A carriage with 16 people in it had collided with a stationary one at speed.
"It was almost like a road traffic accident, but in mid-air. The carriage had come to rest in a concrete basin or bowl and was about 20 or so feet in the air.
"We could see the front carriage had taken the impact of the collision and the four people there were the most seriously injured. We could see the two girls had open fractures on their legs and were bleeding heavily.
"The Alton Towers staff and first responders were already on the scene and had erected a scaffolding platform in order to reach the patients. It did not take long to erect a second so we could get our paramedics, air ambulance medics and doctors up to them.
"It was very delicate work and it was really difficult to get the patients clear. In a road collision, it is relatively simple to remove the patient from the vehicle but with rides they are very specifically-designed seats with harnesses over the head and chest.
"Our first priority when getting up to the patients was to provide them with life-saving treatment they needed to arrest the haemorrhaging. One of the girls was bleeding out quite profusely.
"Once the bleeding was arrested we then worked out the safest scenario for getting them down. Eventually we managed to winch them to the ground, where they were reassessed, before they were put in the air ambulance via the same system.
"When you compare it to a very serious road traffic collision, where it can take us up to an hour to remove just one patient, we managed to safely remove 16 patients in about four and a half hours.
"We had to put the priority on the first four patients, however we had other paramedics up on the platform talking constantly with the other 12 people.
"The other people were absolutely brilliant. They understood why they had to wait and why we had to deal with the others first. They were very patient and credit must go to them for waiting.
"From a personal perspective, it would certainly be nice to get an update on how the patients are doing."