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Legoland Windsor
They’ve been open this season so it’s most likely just an issue today.
Benjsh
TS Member
Checked the app a few times over last few days and they've been closed quite a lot.
Be good to have a full ride offering to disperse the crowds a bit.
Benjsh
TS Member
Yea I'm not overly impressed with that the week before our very first visit.
New ride opens this weekend so if they have multiple attractions closed all hell will break loose.
They really are the worst Merlin.
Hi, I’m new to this forum but I hoped you all might be able to help:
I’m supposed to be going to LEGOLAND on Tuesday but I’ve seen on the twitter page and online that they seem to be having all sorts of reliability issues and staffing issues which is causing rides not to open. As well as this, their new ride opened today which is going to be extremely busy but I don’t mind not riding it. Do you think it would be worth me going on Tuesday expecting long queues or wait until the summer when reliability might be better but it might be busier? Thanks
I’m supposed to be going to LEGOLAND on Tuesday but I’ve seen on the twitter page and online that they seem to be having all sorts of reliability issues and staffing issues which is causing rides not to open. As well as this, their new ride opened today which is going to be extremely busy but I don’t mind not riding it. Do you think it would be worth me going on Tuesday expecting long queues or wait until the summer when reliability might be better but it might be busier? Thanks
Danny
TS Contributor
Welcome to the forum.
Operations will typically be much better over the summer as they'll still be breaking in a lot of the new staff at the moment. This will mean that even if it feels busier, rides should cope better with the queues. Hopefully any teething issues with the new ride will have been ironed out by then as well.
AT86
TS Member
Difficult to say - if you go this week then Pirate Falls, Sky Rider and Legoland Express will be closed (as well as any other rides that may close during the day) so these closures will force up the queue times for the other rides.
On top of that they do seem to be having issues with being short staffed. Whether that is a conscious decision to reduce staff numbers or delays in recruiting remains to be seen.
Legoland is always busy during school holidays, so you might be best off waiting until the summer and keeping an eye out to see if ride reliability and staffing improves over the next couple of months - if not you could go elsewhere, such as Paulton's Park.
Benjsh
TS Member
The park is getting an absolute slating today. Loads of ride closures and breakdowns including the new HH attraction which is currently down. Long queues for everything including food. People people told there aren't enough staff to have everything open which is absolutely ridiculous for Easter Holidays and the opening day of a big new ride.
I'm almost regretting our decision to book for next week now. What a farce Merlin are. They can't do anything properly.
I'm almost regretting our decision to book for next week now. What a farce Merlin are. They can't do anything properly.
themeparkfan
TS Member
Interesting. Perhaps a complaint needs to go a bit higher? Doesn't lego still have a small part share in the parks? ( Correct me if I'm wrong? ) If so why not make a few comments on their website Facebook and Twitter accounts?
Dave
TS Founding Member
They pay low wages in a high cost of living area and employment rates are good at the moment so people have some choice.
Benjsh
TS Member
Basically relying 100% on kids who don't own their own homes or have bills. No way could an adult work there and afford to live in that area.
themeparkfan
TS Member
I guess the new living wage increase and issues with the looming brexit situation and European workers doesn't help. But surely merlin should have planned for this as it won't just affect legoland but Thorpe Park, Chessington and all the merlin midway attractions in London. After all the investor warnings earlier this year regarding customer satisfaction and trip adviser reviews having a negative impact on the business you would have thought Merlin would have prepared better. What a poor show for a company second only to Disney.
Coaster
TS Member
It doesn't surprise me to read this, the park changed their staffing structure this year to reduce costs with each department merging into one with staff members expected to "cover" other areas (e.g. putting catering staff on rides) and therefore cutting out a lot of middle management and what they class as "excess" staff.
This information was available to read publicly on the park's job page, so hasn't come from any internal source.
This information was available to read publicly on the park's job page, so hasn't come from any internal source.
Tim
TS Member
That's not quite how the staffing restructure works, at least not to my understanding. They have cut out a number of middle managers and merged multiple departments. But you won't see any cattering staff operating rides. It's more costly to have multi-skilled staff trained to do multiple jobs, and you can't just put an untrained staff member in these roles without violating so many legal requirements. However they can both have the same manager.