Towers, if you ARE reading this, and everything is indeed, as it appears.
You are being WELL out of order...
Stop treating your customers with such utter contempt and disrespect, get a hold of yourselves, give your marketing department a shake, or whoever the heck sanctions nonsense like this, and SORT IT OUT!
Towers used to put customer experience above all else.
It MADE the park brilliant.
Reputations take a LONG TIME to build... they can evapourate very, very quickly indeed.
I despair at whatever is going on here, from a business, marketing AND customer service/experience perspective.
It's unjustifiable on ALL levels!
Jesus. Never known anything like this at Towers in decades! Utter embarrassment.
Mr V... you will be hearing from me.