Jonathan
TS Member
- Favourite Ride
- Helix <3
Got delayed on an Avanti train last week (because of course it was Avanti, though the cause was a lineside fire, so not their fault), and ended up being just over two hours late back into Congleton. To their credit, the staff on board handled things as best as they possibly could, handing out bottles of water and some snacks to everyone who was stuck on the train. Put a Delay Repay claim in last Friday, it got approved on Monday, and I got the funds yesterday. Really impressed at how quickly it was all dealt with!