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The Merlin VIP Annual Pass

Strange how a certain theme park in Germany operates without fast track, yet has some of the highest guest satisfaction figures and has been titled the world's best theme park by a number of publications for a number of years now......

Yet Merlin which oversells them and operates poorly with it receives nothing but abuse?
 
Islander said:
No, I completely agree with Lurker - what gives some people the right to a shorter queue over others, medical conditions aside?


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Even medical conditions don't make people incapable of waiting. Sure standing in a queue line isn't possible, but everyone should still wait their turn. A virtual queue for RAP is sufficient of a provision.

I appreciate however that fast track makes a lot of sense from the business perspective. However, I don't think the Merlin way of flogging as many as possible is correct.

Hopefully removal of the VIP pass is the first of several corrections to the queuing situation.
 
Lurker said:
Even medical conditions don't make people incapable of waiting. Sure standing in a queue line isn't possible, but everyone should still wait their turn. A virtual queue for RAP is sufficient of a provision.

I appreciate however that fast track makes a lot of sense from the business perspective. However, I don't think the Merlin way of flogging as many as possible is correct.

Hopefully removal of the VIP pass is the first of several corrections to the queuing situation.
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Can’t see them ever correcting the RAP aka free fastrack situation, too afraid of the negative press.
 
John said:
Mine went straight in the bin when my pass turned up, can't stand them. I'm not doing Merlin's marketing for them, guests don't need to know I have a MAP.
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What is it with people disliking lanyards? I honestly don't get it.

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Same here.

@ihaveaspergers The Merlin lanyards are just advertising, they also look ugly plastered with attraction logos. Nothing wrong with a plain lanyard but then I also wouldn’t wear that at a theme park.

But each to their own, there’s worse things in life than lanyards
 
DiogoJ42 said:
I shall resist the urge to derail the topic by ranting about the evils of biometric ID....

As for the insinuation that I - of all people - work for Merlin, word fail me.
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For most someone that point out merlins flaws at every turn. That must be the biggest insult going.


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ihaveaspergers said:
What is it with people disliking lanyards? I honestly don't get it.
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Because what is their purpose? What does wearing one actually achieve?

I don't wear mine because:
  • It feels pretentious. Everyone, look at me and how much money I spent to buy this pass.
  • Nobody else actually cares I have a pass. In fact it's liable to rub people up the wrong way for the reason above.
  • It exposes my annual pass to the risk of loss or theft, which doesn't happen when it's in my wallet.
  • I would have to take it off and put it back on after the coasters, when it could just sit in my wallet all day.
  • It adds no value to my day and it doesn't make things more convenient. For example, to get my AP discount I would need to get my wallet out anyway to get my debit card. I mean, I wouldn't wear my Tesco clubcard round my neck when I go shopping yet it's much the same concept...
 
Islander said:
This is actually such a perfect comparison. @ihaveaspergers, you surely wouldn’t wear a Clubcard on a Tesco lanyard whilst shopping, how is this any different?


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But there isn’t a separate queue for Clubcard customers in Tesco so why would you need to?


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Danny said:
Strange how a certain theme park in Germany operates without fast track, yet has some of the highest guest satisfaction figures and has been titled the world's best theme park by a number of publications for a number of years now......

Yet Merlin which oversells them and operates poorly with it receives nothing but abuse?
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Also Efteling doesn’t have fast track and does very well ( no share holders to make loads of money for ) also I’ve only ever noticed minimal use of disable queues, I’ve been there when Flying Dutchman’s queue was to the outside door but they ate that queue in 20-25 mins max , would have been 60-90 if it was a merlin queue!!
 
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