djtruefitt said:
As far as i'm aware last season all stalls (Except prize every time) were included and all the the 2 for 1 logo on them. However this year at towers the majority of these logos seem to have been removed on the games (not sure if you can still use 2 for 1 on these or not). It was still listed a perk on the annual pass website.
In regards to power cuts at Towers, I have been there before and they haven't a clue what is going on, and as far as I can tell, they have zero systems in place to communicate or anything. It was a bit of a joke when we were there earlier in the season and there was a power cut, no one in any area of the park knew what to do or what was going on.
That was my understanding RE the stalls.
The power cut situation however was ridiculous, and to not keep the park open a bit later for the guests that had come to me was just nonsensical. No communication whatsoever. I understand, these things will happen, of course they will - hence I didn't go round giving the staff grief for it, what could they have done? Nothing of course.
However, true service is found out when problems do occur, and obviously there is only so much GS can do in these situations (and we all know what that is). They are cleaning a mess that simply has no need to even be there in the first place.
If they had left a few rides open for another hour, they would have gotten a letter of praise rather than yet another of complaint. Of course, they responded at least this time, but the talk of being the UKs most visited park and listening to feedback etc - yes GS, you do, we know that. Unfortunately it seems that those who need to listen and make the changes, aren't!
I feel sorry for GS, they no doubt got obliterated in the morning, hence I left visiting them till late afternoon out of respect for the staff there, I did however make it perfectly clear that I thought the management behind it was an absolute joke.
There are many great staff, undermined by many stupid and in my opinion, selfish decisions. Guest satisfaction from the UKs pinnacle theme park? Right now, they are struggling to get the basics right!