EuroSatch said:
The difference between disney and Alton Towers though is whilst they may do staggered openings for select attractions, they are still open for a significant period of time throughout the day. If Towers opened till even 8pm then I could understand it. But 6 hours a day for support attractions that they themselves have been decreasing in number for several years???
This is such a blind approach to reducing overheads. Your service should never be impacted on by costs savings, whereas this is directly saying to guests "we're saving money so you're the ones who are impacted". The big supermarkets and other PLCs that offer a public service all need to be seen to be efficient. But do Tesco limit access to the frozen section to half a day to save money?
It's also a very cynical attitude to think investors and shareholders would see this as a positive move.
In the way they are trying to do it there shouldn't be a huge guest impact. To take your Tesco analogy a better example is that the store is open 24 hours a day but they close the deli and meat counters at 9pm as it isn't commercially viable to pay the member of staff on the deli overnight when there isn't enough customers who want the counter at night.
In a similar way on quieter weekdays when there are less customers Alton towers open less popular attractions later.