Sam said:It's difficult to be positive about repaints and shop refurbishments when the negatives are actually hitting your wallet (such as the whopping price hikes in Woodcutters). At the end of the day, the bad taste left by the latter far outweighs the positives of the former.
Dave said:It really winds me up that the whole of F&B have really managed to completely mess up nearly every aspect of their operation.
And negated a lot of the positives at the park in the process!
Sam said:The customer service at F&B is always the worst on park... staff are so slow compared to rides staff.
TheMan said:Sam said:The customer service at F&B is always the worst on park... staff are so slow compared to rides staff.
The other thing which was strange was that he said they didn't have any pennies, so was giving me a penny less change. Now it's a penny lol, so I'm not griping, but I was not asked if this was ok, and usually if that happens in another place, they give you more change not less so you are not left out of pocket.
To clarify, it is PENNY I am not bothered, it's more about the overall feel of the experience and product on offer.
Sam said:Dave said:It really winds me up that the whole of F&B have really managed to completely mess up nearly every aspect of their operation.
And negated a lot of the positives at the park in the process!
It is a massive shame. Refurbs and on-street ents are great, but if F&B hit you in the wallet, then it totally overshadows any positive improvements made. Towers need to do something about F&B and very quickly, it is a pretty dreadful department (as well as Woodcutters and Mexican, the customer service at F&B is always the worst on park... staff are so slow compared to rides staff).
GaryH said:So, if they are putting a member of staff by Spinball to tell people this, why not just put a gate there too and check for ERT riders at this point too instead of making them walk across the front of the lake, then back across to Oblivion afterwards.
GaryH said:Just changing the topic for a moment while I remember.
There was 1 complaint I had over opening weekend.
This was to do with the ERT system. There were no signs nothing advising people where to go, thankfully, on the Saturday morning a member of staff shouted to everyone the procedure as the gates opened, but nothing on Sunday.
Anyway, at the entrance to Mutiny Bay and to the right of the Battle Galleons are two "gates" were staff were checking for ERT, hotel and AP holders and letting them in. However, over by Spinball, was a member of staff telling people they had to head over to the left side of the park to be let in.
So, if they are putting a member of staff by Spinball to tell people this, why not just put a gate there too and check for ERT riders at this point too instead of making them walk across the front of the lake, then back across to Oblivion afterwards.
Balb0wa said:its crazy.
GaryH said:Agree, its just bonkers. Why not have those staff checking the passes instead of telling people to go around!!!! Duuuh!
Just goes to show what a joke the ERT actually is. By the time you walk in, walk across to checkpoint charlie, walk across to Oblivion, thats about 15 minutes. Then, as no cable cars are working, to walk over to Nemmie, well, thats your ERT basically gone.