Bianca Sammut has got her hands full at the moment. All the years of underinvestment and. Bianca is clearly passionate and has ideas, but it must be disheartening that basically everything is breaking. They need a long pause on the next SW and to fix what they have. Get some more bleeding flats in!!!
This year at AT has just been awful. I normally only go a couple of times a year, but with the issues. I was going to go on Thursday, it would have been busy. However, my friend and I thought it would just be another day of breakdowns, but with the added bonus of summer queues this time. I couldn't be bothered, so I booked a spa day instead.
For someone who has worked at AT, why is everything unreliable compared to European parks? I don't think I saw one breakdown at Energylandia (with their 600 rollercoasters and duplicates). I get they are fussier since the Smiler incident (understandably). Is it genuinely just OTT health and safety (not saying that's a bad thing)?
Pricing is a nightmare situation for AT (especially to be the more 'premier resort park'). Towers are too cheap, especially with these cereal discounts this year. However, you have cost of living issues, people being careful with the pounds. I suspect the hope is to get them in, and they will probably spend on drinks/food/whatever. However, when you're doing these deals, you do seem to attract those guests who go completely ballistic that a fast-track system exists or they have to wait a while during holiday time (when they have probably paid £20 a person to get in or something). From running a business myself, you seem to attract those who would go to guest services over anything when you're too cheap.
I really don't know what's going on with the food situation. It seems that restaurants are sometimes cheaper or the same as fast food places now. I had bao buns, which were pretty good at the rollercoaster restaurant, for lunch for 12ish pounds. It seemed bizarre before going; I couldn't find a lunch menu online or what time the restaurant would open for lunch. The whole thing was a guessing game. For the rest of my party, they all had drinks other than me, which they forgot to ask three times (I did get a refund on the drinks; the guy just looked completely stressed out and didn't even argue).
Don't get me started on opening time cuts - when everything is broken you need extra time to deal with the longer queues.
AT seems a really confusing park if you are not familiar with it. From the car park walk (not well signposted) or the dreaded wait for the monorail (if it works), your day doesn't start the best.
I haven't done Chessington this year, and I'm not hearing good things. Thorpe seems to be on a winning streak at the moment; I had a great time on quite a busy day at the start of the summer holidays.