In my eyes, Enso is an indicator that gives more believability to the consensus that Icon was not the roaring success that an investment of over £16 million should have been. It feels like a quick short-term way of re-marketing the ride, which is an idea that I already don’t like, but the real problems with this come from the logistics and upcharge.
I just don’t think it’s reasonable to expect guests to pay an additional £15 for this. A peak day ticket for PB costs £44 online, £46 at the gate, adding another £15 on equates to around £60 for a day at Pleasure Beach. That’s before you even look at the £25 option!
Logistically I feel like it’ll be a complete nightmare. Icon’s operations were unbearably slow in 2021, and that was just with the addition of seatbelts. The station isn’t built well for Speedy Pass, let alone having a mix of Enso and Speedy Pass riders going in (presumably) the same way, waving their phones at staff who are trying to run the ride safely and efficiently.
I just can’t envisage a way in which this won’t impact on operations of the ride – and that’s terrible.
An upcharge experience should not wreck the customer service for everyone else, nor should it provide a bad experience for those paying for it, but unless BPB have something up their sleeve, I cannot see any other way than Icon having its operations well and truly wrecked.
I am not onboard with the feeling that it was “inevitable” that it was going to be a high upcharge because of the logistics. To me, the logistics of only having 2 seats, a very low throughput, are all ‘Pleasure Beach’ issues. Why should guests pay more because the park has essentially implemented something really badly?
There is also the factor of the larger seats in the back row – how will Enso affect this? It’ll be hard for the staff to communicate with so many people, “sorry you have to wait, this is an Enso train, sorry you can’t go on yet, this is a standard train, etc. etc.”
What if the Enso train needs taking out of service for any reason, but there are guests who have paid turning up at their slot to ride it?
It just brings so many potential problems with it and in a year where the focus should be on Valhalla, it feels like a last-ditch attempt. It doesn’t give me faith in other things to be honest, if they’re having to fall back on this.