It now appears that a BPB Platinum Season Pass allows you to get one free admission per year to PortAventura!
Also, in terms of season pass benefits, I hate to say I had a very poor experience earlier this week (Monday).
On BPB's website it states that season pass holders get a 10% discount on wristbands when purchased at the gate. I entered the park with friends via the arena entrance as the main ticket office had at least a 90 minute queue. I presented my pass, got my own wristband and then asked for the 10% discount on 3 other wristbands I was buying. The guy did not know anything about season pass holders recieving discounts, so understandably he rang his manager up. He then got off the phone and refused to give the discount as he said it needed to be pre booked online. I then showed him BPB's own website which says "applies to the gate price", at first he did not believe it was the park's own website but once I had shown him that it was, he walked our group inside the arena to the desk. We then got to speak to a manager (who in fairness was very polite) and she told me that the discount applied to me buying wristbands for myself. I then had to explain to her that as a season pass holder I would never need to buy a wristband for myself, only for friends/family. She then stated that the discount only applied to a single wristband purchase, even though the website states wristbands (plural). By this time we had been trying to enter the park for around an hour. The manager then rung her superior, who also knew nothing about season pass discounts so we were then taken to the guest services counter inside the park where we were told that we would not be recieving any discount because they had no knowledge of this offer even though it was listed on their own website. By this time I had steam coming out of my ears, not because I was angry at the staff, but because season pass benefits have clearly not been communicated to them whatsoever. It took another 30 minutes before a supervisor came and eventually gave us the discount but stated that the website would be changed immediately to remove the offer because it "does not exist." The website has not been changed and the offer remains listed.
BPB's dealing of season pass benefits is the worst of any park I have ever seen anywhere in the world, they need to sort it out or they may as well not even bother in the first place.
I have sent an email to BPB regarding this and I hope they will make improvements as the situation at the moment is dire. Has anyone else experienced these issues?
