Another positive thread following on another earlier this week - this time about the customer service:
I find the customer service from Alton extremely good lately. The live chat has minimal waits and the staff are very helpful. I’ve had a few reasons to contact them over the past year and every time they have been great. Quite like the names given to the staff, today was Darwin the Dodo.
Today I also experienced their short breaks team discussing a hotel booking and again they could not have been more helpful. They went above and beyond.
In fact I would say the service of late has exceeded that given by many companies I have had dealings with.
To be fair as well when in the park, the help given from the staff in guest services or the box office has also been excellent.
I find the customer service from Alton extremely good lately. The live chat has minimal waits and the staff are very helpful. I’ve had a few reasons to contact them over the past year and every time they have been great. Quite like the names given to the staff, today was Darwin the Dodo.
Today I also experienced their short breaks team discussing a hotel booking and again they could not have been more helpful. They went above and beyond.
In fact I would say the service of late has exceeded that given by many companies I have had dealings with.
To be fair as well when in the park, the help given from the staff in guest services or the box office has also been excellent.