Graeme
TS Member
It's disgusting that they took so long to announce the closures. They must've known they were coming, otherwise the entirely accurate rumour would not have started back in November.
It goes to show what I have said for many years, Merlin do not really give a toss about their customers or guest experience. They are a brand that have let customers down time after time. Whether it's annual pass "sales" or closing rides for a season without any real notice.
Merlin/Alton....whoever, need to create a brand that guests think "yeah that's the mark of quality" a brand that people are happy to shout (positive) things about, a brand they can feel associated with....they've failed at every opportunity.
Yes, I will visit Thorpe this year before my pass expires, Yes I will visit Alton once before my pass expires (only because I have a free nights stay). Beyond that....I will take my £1500+ that I spend on Hotel stays within the merlin group and food etc etc and take it elsewhere.
I view Merlin as a very unethical company....pulling a fast one on their customers where possible!
It goes to show what I have said for many years, Merlin do not really give a toss about their customers or guest experience. They are a brand that have let customers down time after time. Whether it's annual pass "sales" or closing rides for a season without any real notice.
Merlin/Alton....whoever, need to create a brand that guests think "yeah that's the mark of quality" a brand that people are happy to shout (positive) things about, a brand they can feel associated with....they've failed at every opportunity.
Yes, I will visit Thorpe this year before my pass expires, Yes I will visit Alton once before my pass expires (only because I have a free nights stay). Beyond that....I will take my £1500+ that I spend on Hotel stays within the merlin group and food etc etc and take it elsewhere.
I view Merlin as a very unethical company....pulling a fast one on their customers where possible!