Ben
TS Founding Member
- Favourite Ride
- Your Dad
While at the hotels with our lovely community I had quite a few little niggles with the resort side of our beloved AT.
Nothing serious enough for me to make an actual complaint about, but enough to put a little bit of a sour taste in my mouth, and I certainly wasnt the only one.
Dragon Bar - 11pm
Heaven have mercy if you are sat in Dragon Bar at 11pm. With no prior warning, the staff practically run out from behind the bar, close the doors and then usher everyone out. They werent even polite about it - it was very clear we were (as paying customers) in their way.
I suspect if you were still in there at 11.03 you'd have to get security to rescue you from a darkened locked up bar.
I dont understand the business logic, you have paying guests using the service and obviously choosing that venue - so to herd them out is poor for guest satisfaction. Its clearly due to staffing costs but surely going down to just 2 staff at 11 if needed would be a better solution?
Secret Garden Menu
Oh look, the spring summer menu will soon have been a wonderful printing investment having lasted a whole year! Aside from Scarefest special menu, there has been no change to SGR for ALL of 2012 and now early 2013.
Its also abit bizarre to have more starter options than you do main options. The menu needs an overhaul, and frequent changes to keep it interesting - using seasonal ingredients. Just give it something more interesting than: burger, steak, chicken breast or a veggie option.
Splash Landings Paint
Remember when Splash Landings was themed to a Caribbean village, with washed out pinks, yellows, light blues and all seemed sun bleached and authentic.
Now its bright primary colours as far as the eye can see, and suddenly VERY cartoon-esque. Doors have pretend wooden boards painted on them, silly pineapples painted on reception and just awful decoration left right and centre.
I cant believe how bad it really looks, like a child was given 3 paint pots and one brush and told to go mad. I don't know whos been doing the painting, but they need to stop now. Im all for upkeep but nasty brash non-sensical decoration - NO. STAHP. SPLASH. STAHP.
Also if anyone else spotted the bit of corridor near the sky walk where they have attempted to paint wallpaper and then it 'splitting' to other paint - did it not make you want to sob it was that badly done?
Margs Security
While Im aware we were a rather large group in Margs on Sat night, I dont think a large group of people singing show tunes in the bar is going to be a large issue.
So to have 3 security guards staring at us didnt make for a nice environment at all. I felt like a naughty child having the teacher watching me, not an adult having a drink in a weekend billed to be about having fun in the caribbean hotel etc.
Nothing serious enough for me to make an actual complaint about, but enough to put a little bit of a sour taste in my mouth, and I certainly wasnt the only one.
Dragon Bar - 11pm
Heaven have mercy if you are sat in Dragon Bar at 11pm. With no prior warning, the staff practically run out from behind the bar, close the doors and then usher everyone out. They werent even polite about it - it was very clear we were (as paying customers) in their way.
I suspect if you were still in there at 11.03 you'd have to get security to rescue you from a darkened locked up bar.
I dont understand the business logic, you have paying guests using the service and obviously choosing that venue - so to herd them out is poor for guest satisfaction. Its clearly due to staffing costs but surely going down to just 2 staff at 11 if needed would be a better solution?
Secret Garden Menu
Oh look, the spring summer menu will soon have been a wonderful printing investment having lasted a whole year! Aside from Scarefest special menu, there has been no change to SGR for ALL of 2012 and now early 2013.
Its also abit bizarre to have more starter options than you do main options. The menu needs an overhaul, and frequent changes to keep it interesting - using seasonal ingredients. Just give it something more interesting than: burger, steak, chicken breast or a veggie option.
Splash Landings Paint
Remember when Splash Landings was themed to a Caribbean village, with washed out pinks, yellows, light blues and all seemed sun bleached and authentic.
Now its bright primary colours as far as the eye can see, and suddenly VERY cartoon-esque. Doors have pretend wooden boards painted on them, silly pineapples painted on reception and just awful decoration left right and centre.
I cant believe how bad it really looks, like a child was given 3 paint pots and one brush and told to go mad. I don't know whos been doing the painting, but they need to stop now. Im all for upkeep but nasty brash non-sensical decoration - NO. STAHP. SPLASH. STAHP.
Also if anyone else spotted the bit of corridor near the sky walk where they have attempted to paint wallpaper and then it 'splitting' to other paint - did it not make you want to sob it was that badly done?
Margs Security
While Im aware we were a rather large group in Margs on Sat night, I dont think a large group of people singing show tunes in the bar is going to be a large issue.
So to have 3 security guards staring at us didnt make for a nice environment at all. I felt like a naughty child having the teacher watching me, not an adult having a drink in a weekend billed to be about having fun in the caribbean hotel etc.
