Slugjc
TS Member
Ive only stayed at the hotel the once (oct 2011 during scarefest). The overall experience of the day was very good. The man behind the desk at check in did something that i have never felt before was that he was actually very happy to be helping you and not (as is with most hotel's these days, all seems very american) reading from a scriprt. He also despite being under huge pressure from his bosses and from the size of the queue took his time and even chatted about us being from yorkshire, and weirdly about Rugby League. His manager kept popping his head around the door clearly wanting to give him bollocking. After he had finished i said to him if he gives a bollocking just tell him clear off from me (or words to that affect) he laughed and said thank you, when we was leaving we praised the lad (who;s name escaps me) and heavily pointed out the lack of professionlism shown by the man in charge.
The restraunt staff were aswell very good at there job and chatty, but they too where under a huge amount of pressure from someone with a bit of power. This seemed to me whilst i was reading this thread that the staff are willing to be amazing but there is amount of little Hitlers put in charge pf these people. I know that if a manager is being a tit it puts you in a bad mood and that filters down to the staff.
Dragons bar............. the man who served me first time did make me laugh. He was joking with hos colleages about the entainment. (scarefest actors singing to queens somebody to love) That was the mood inside the bar people just joking about the appalin entertainment that was outside and it made a great enviroment.
Somebody at AT needs to not look at how bad there staff is but who is in charge of them. That theme ran through them two days. Alot of staff under a lot of pressure when they was really no need. Good customer service starts with good service with the company that employ's the staff SIMPLES.
One last point. Apart from the room being damp.................. the main niggle that i had was just how tatty so of the resort looked. (It was cold damp and raining but ive always liked it better at AT when its cold and damp im weird). The monorail staff too where shall we say very clearly bored.
The restraunt staff were aswell very good at there job and chatty, but they too where under a huge amount of pressure from someone with a bit of power. This seemed to me whilst i was reading this thread that the staff are willing to be amazing but there is amount of little Hitlers put in charge pf these people. I know that if a manager is being a tit it puts you in a bad mood and that filters down to the staff.
Dragons bar............. the man who served me first time did make me laugh. He was joking with hos colleages about the entainment. (scarefest actors singing to queens somebody to love) That was the mood inside the bar people just joking about the appalin entertainment that was outside and it made a great enviroment.
Somebody at AT needs to not look at how bad there staff is but who is in charge of them. That theme ran through them two days. Alot of staff under a lot of pressure when they was really no need. Good customer service starts with good service with the company that employ's the staff SIMPLES.
One last point. Apart from the room being damp.................. the main niggle that i had was just how tatty so of the resort looked. (It was cold damp and raining but ive always liked it better at AT when its cold and damp im weird). The monorail staff too where shall we say very clearly bored.
