Ride Access Pass and Disabled Access - 2024 Discussion

[imanautie]

FYI @GooseOnTheLoose cancellations are released in real time (i've tested this for AT and Chessington, would assume the others are the same)

They are released real time (it's just standard capacity controls like any other ticket they offer), but the gotcha is guests cannot directly cancel. They have to submit a ticket to merlin who then lookup the order, and click 3 buttons, as soon as they click that final button it's released.

 

[Bowser]

They are released real time (it's just standard capacity controls like any other ticket they offer), but the gotcha is guests cannot directly cancel. They have to submit a ticket to merlin who then lookup the order, and click 3 buttons, as soon as they click that final button it's released.

With AT and Thorpe you can't directly cancel but you can amend a booking to a different date which instantly releases the previous booking.

 

[Benzin]

100% they need to merge the booking systems together. It adds an element of confusion for guests who might not be aware. Would also remove any form of "we didn't KNOW we had to prebook" angle that many try to blag.

Not sure if a deposit (even if refundable) would be deemed acceptable by disability advocates. Using RAP is more often than not a need rather than an option, compared to refundable deposits for mobility aids offered by the park. It would be off putting to those gaming the system mind.

Beyond that, need to move Towers & Thorpe to the digital system shared by Lego & Chessie. Removes the need for everyone to have to get a wristband in the morning for one. Then beyond that ensure that the rules are followed to the absolute letter. Check photos on the RAP card, ensure that max carer numbers are followed (or limit it to max 1 carer on certain rides), and if anyone found to be abusing the system or staff then kick them out.

 

[tayspru]

The only real solution is more capacity at the parks themselves. Anything else is papering over the cracks

 

[Alphe86]

The only real solution is more capacity at the parks themselves. Anything else is papering over the cracks

This is ultimately the issue. Parks with low RAP problem tend to have lower general queues as the amount of rides and attractions are so plentiful relative to the attendance.
This can also end up cat and mouse and restrictions implemented eventually like Disney as I understand

 

[rob666]

The only real solution is more capacity at the parks themselves. Anything else is papering over the cracks

Or scrap season passes.