Not exactly giving much away is he!!! Heres my thoughts on some of them :-
[Q] – What was the decision behind removing Submission?
[A] – All rides have a ‘shelf life’ for want of a better phrase and Submission had simply reached this point.
[REALANSWER] - it was rubbish. Guests hated it. It broke after a year and the AA couldnt fix it. We thought a lawn would actually be more thrilling and attract more guests to that area.
[Q] – Alton Towers Theme Park has a great selection of Rides and attractions. What is your favourite ride or attraction?
[A] – The Smiler obviously! It’s our newest, most exciting and most challenging – I can only go on every now and again as it isn’t great preparation for meetings etc!
[REALANSWER] - The Smiler is great, but it has square wheels so the vibration makes me want to hurl just before a meeting.
[Q] – Alton Towers Water Park is a great place to visit with families and already has some great features but the water park can get very busy at times, Are there any plans to expand the water park in the future?
[A] – We will be refurbishing elements of the Waterpark next year and will continue to review its overall performance.
[REALANSWER] - We are repainting the outside pools, which seems to be taking an eternity, and will look to increase/expand our food and drink prices in the waterpark cafe soon afterwards to pay for all the paint.
[Q] – The Smiler is a world class rollercoaster but it has not gone unnoticed by the media and general public that it has had problems regarding the original opening date and the huge puddles it gets in the queue line when raining, what are your thoughts on the Smiler and what’s happened in general with the ride since opening?
[A] – The Smiler is a brilliant ride no doubt, but all new technology has glitches. The Smiler actually was no different to any other new opening and now it’s settled down completely it is regularly delivering 100% availability.
[REALANSWER] - Puddles? What puddles? Nothing to see here, move along.... Honestly, no one screwed up forgetting to add drainage whatsoever.
[Q] – Alton Towers Live in my opinion was a great event last season, I was there reporting live from the event for the Alton Towers Guide fans and everyone looked like they were having a great time, we were even told that it would be returning this season, Why is it not returning now?
[A] – We’ve never guaranteed to run a concert every year but it’s something we do when the available acts are right for the Resort.
[REALANSWER] - we cant afford any decent guests this year. Katie Price did offer to come and sing for free but shes going through a divorce at the moment and is a bit busy.
[Q] – It was great to see the farmyard animals moved to the Alton Towers Hotel and letting the hotel guest’s visit, what was the decision behind moving all the animals to a new home?
[A] – Simple, the farm has closed so there was nowhere suitable to put them. Chessington has a marvellous area for petting animals and we get regular updates on how the donkeys and other critters are doing – and they love it!
[REALANSWER] - guests complained of donkey poo stinking out the hotel and people couldnt open their windows at night.
[Q] – Some fantastic new merchandise this season, but there does not seem to be much selection for Nemesis 20th anniversary?
[A] – Well who knows, maybe we’ll focus on the 21st anniversary instead.
[REALANSWER] - oh yeah, bugger, marketing slipped up on this one. Someones gonna get a slap for that! Tell you what, we'll have a special 21st anniversary event next year to make up for it!
[Q] – Gloomy wood does not seem to get much attention regarding anything new or a change is this due to the Long term development plans?
[A] – Oh there are all sorts of plans for Gloomy Wood or more specifically Duel, but nothing I can share with you just yet.
[REALANSWER] - following the success of shooting people with water along the rapids, we will be installing pay to use laser guns on Duel. £1 will buy 10 shots.
[Q] – Scarefest is a fantastic time of year to visit the resort, what was your favourite scare maze last year and why?
[A] – The Sanctuary still delivers the biggest scares for me, and those photos of my leadership team at the entrance don’t help. I enjoy all the mazes just as much to be honest although I’m not too keen on the strobe lights in the Terror of the Towers which did, from memory, cause me to fall out of a window the first time I ever went through it!
[REALANSWER] - i'm sure health and safety had a field day over that one then hence all the extra fences this year - after all, wouldnt want you falling off the side of the path by the lake now would we!
[Q] – Will we ever see a Wooden Roller Coaster built at Alton Towers?
[A] – You don’t honestly expect me to answer that do you….
[REALANSWER] - YES!!!!
[Q] – The staff once again this season are fantastic, Very polite, Great customer service and making sure everyone is enjoying their visit, How often do you walk around the park making sure everything is how it should be?
[A] – I’m a very firm believer in being out and about so I do a full circuit of the Resort at least once a day, including both Hotels. I also make an effort to visit all the staff green rooms and other behind the scenes areas.
[REALANSWER] - I often sneak around the usual smoking and dossing spots to catch staff skiving off work and I pinch their ciggies to save me buying my own