The problem with this one, which was the RCCGB event, is we didn't get the promised first ride of the day on Hyperia (as it opened somewhere after 2pm), but also that it was running on two trains from when it did open, all the way to 7pm where they then used the first 22 minutes of the ERT to take a train off and send the remaining train round a few times empty. Had they kept both trains on they could have just continued operations by loading the train after clearing the queue with our group and run it 7pm-8pm.
The price (excluding park entry) was £29 per person, approx 250 people. Not sure if this is a Merlin thing or a Thorpe thing as typically an ERT on, say, Wickerman, will run 3 trains.
250 people, £29 a ticket = £7,250.
£7,250 for 38 minutes of run time = £190 per minute.
748 pph on a two train run on Friday, let's half it for one train 374 pph. Capacity for the 38 minutes is roughly 236, which equates to 0.9 rides per person.
If the event was run, as promised, you'd roughly have 3 rides each (assuming average throughput and two trains). The fact that you ended up with 0.9, so someone's definitely missed out on a ride, is a bit appalling. It's not entitlement, the basic offering isn't being provided. Unlike park entry, where rides aren't guaranteed, this event is specifically for 1 hour of Hyperia extra ride time; there's not really much of a get out for that one, beyond unexpected service issues but then a like for like replacement ought to be provided, or refunds.
A single shot Hyperia Fastrack is £20, for comparison.
This most certainly comes across as a Thorpe thing, rather than a Merlin one, but the important question is just why? They've been making efforts and strives to appeal to their fanbase, and win over cold hearts and critics, what is the point in offering a lacklustre service? Is it because it's a book out, rather than an official Thorpe organised event, perhaps? I hope RCCGB are looking through their service agreement / booking agreement for the event and that there's some respite for them.