I’m so sad to hear that Big One’s queue closing early, without warning is STILL a thing. I’ve been caught out with this several times, and when the closing time at the ride entrance states the park closing time as the ride’s closing time, I don’t see how they have a leg to stand on.
This has become a real issue in recent years and I’m amazed that the park are continuing to allow it. It’s actually disgusting behaviour, and this level of contempt which BPB has for its paying customers really puts me off returning, especially as it’s been going on, unchallenged, for a couple of years now.
Say what you like about Merlin but they don’t just close rides when they feel like it. Even Six Flags don’t do that. I’m really not sure I want to bother visiting BPB this year and I used to rave about the place. This honestly makes me so sad.
Sadly it will most likely always be a thing. I totally agree with you, but we've been here before, and the leg they have to stand on, is that I am pretty sure it says in the smallprint / terms & conditions of any visit you book, something along the lines of that they have the right to close any attraction at any time without reason and thus the ride / park closure times are subject to change at all times. But it is pretty stupid of them to put a board up at the entrance to every ride saying "This ride closes at <insert time here>" but then actually close it half an hour before that time. Especially when they starting referring to these times as the "earliest possible ride close time" (not sure if they still do that, but they did for a time). If a time really
is the earliest possible closure time, then you simply can't close it before then!
It's poor indeed, but before
@rob666 points it out, if you don't like it, don't go back, they will find a fresh set of 'mugs' to rip off every season anyway! It's a strange situation in that it's unacceptable really, yet at the same time we kind of learn to accept it and revisit regardless. One thing that intrigues me is whether or not people who complain to the park have much luck in terms of any sort of apology / refund / discount for next time. I ask because my friend's daughter had a crap school trip to Towers a few years back, hardly got on any rides, they complained to Merlin and got sent free tickets and some merch. It was handled well, but I'd be most surprised if BPB even give you the time of day with things like that as they are not accountable to anyone and thus do as they please. It's a shame as they kind of have people by the balls given the unique and historic ride offering they present. It's not like you can go off in a huff and find a similar park nearby. So we put up with it, but let's be honest, some of it we shouldn't have to.
Perhaps those of us who are season pass holders learn to live with this stuff, but I'd imagine anyone who has paid a good amount of money to take a family there, who wait all day for their night ride on Big One, go to join the queue at 8:30 when it says it closes at 9, only to be turned away, would be royally cheesed off, and rightly so. Perhaps like the train sign "These doors will close up to a minute before departure", they should put on each ride close sign under the closure time "This queue line may close 30 minutes before the stated ride closure time". It would be so easy for them to do that, and would absolve them of some of the flak they get, if they were simply more transparent and honest about these things.