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Quick Questions

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We were stuck on the break run of The Smiler on Saturday after it broke down while we were riding. After we got back into the station, our details were taken by staff and we were told we would be contacted about getting free return tickets for a later date. We haven't had any sort of contact yet and was just wondering how long they usually take to get in touch? Was thinking of giving it a week then getting in touch with them. Thought I'd ask here before getting in touch with the park
 
Morgan Price said:
We were stuck on the break run of The Smiler on Saturday after it broke down while we were riding. After we got back into the station, our details were taken by staff and we were told we would be contacted about getting free return tickets for a later date. We haven't had any sort of contact yet and was just wondering how long they usually take to get in touch? Was thinking of giving it a week then getting in touch with them. Thought I'd ask here before getting in touch with the park
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Don't they usually give you fastrack if you get stuck in a break down
 
Ethan said:
Don't they usually give you fastrack if you get stuck in a break down
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We were given priority passes, hot drinks and return tickets as we were stuck on the break run for about 15 minutes and they couldn't move the trains in front of us to get us back into the station
 
Anyone know if the hotel entrance behind Galactica will be open tomorrow, and for how long?
It's such a faff to queue for the monorail and sail past the rides you want to go on!
 
I'd advise confirming at the check-in desk. I've not used the woodland walk in ages but as far as I know the opening hours are sporadic at best (in before snarky comment about the opening hours of the park generally).
 
Yeah that's my memory of last time and I doubt we'll get there before 10. They should really have a scanner fixed to the gate rather than relying on staff
 
I once enquired at the hotel reception if Woodland Walk was open, and after being told it was I took the trek only to find the gate locked and unmanned. I was not best pleased as I missed ERT as a result, so I personally don't take the risk anymore.
 
Surely it's only a walk to the bottom of the hotel garden before you know it's not open, rather than a trek? The gate is in the hotel grounds, not next to nemesis
 
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You have to go out the front of the hotel through the car park and round CBeebies Hotel now I believe? Since the CBeebies Hotel is smack where the Woodland Walk entrance used to be?
 
I asked at hotel reception a few weeks back and they said the woodland walk entrance only opens at special times such as Easter holidays etc nowadays.
 
I’m trying to book a table at flambos next week for 4 of us but it won’t let me online, anyone got a number for splash reception please?
 
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