According to the CEO of Six Flags, he’s trying to make their parks more premium, which is perhaps why Six Flags Great Adventure cost twice as much as my equivalent ticket to Hershey Park ($130 including tax and parking with an online discount). How premium is Six Flags Great Adventure? I’ll let you decide.
It was raining today, but after checking my emails I set off on my 80 mile trip to the park (not cheap when you factor in car hire, gas and tolls). I got to the park at opening time. There were gates closed across the road, no employee, no sign explaining what’s happening. A few other guests were standing around their cars by the highway. All there was, was a QR code. One of the guests scanned it and a message came up saying the park was closed because of inclement weather (this is rain, not a hurricane or a tornado). Then an employee pulled up. She wasn’t here in an official capacity. Apparently, no one had told the staff they were closed, so they’d turned up for work and got sent home. She felt sorry for us, so she pulled over to let us know the park was closed (which was genuinely very nice of her). She suggested we could go round to the staff entrance to ask about refunds, so off we all drove.
The security guard said we’d need to look on the website for refunds. I explained to him that I didn’t have any access to the Internet (Mint Mobile have been useless, but that’s another story) and asked whether there are any other attractions in the area I could do. “I don’t know, it’s all just trailor park trash around here”, he said. I explained to him that I didn’t want to spend the last day of my travelling in a motel room on my own. “There must be something I can do. Even if it’s ten pin bowling on my own”. He thought about it. “I don’t know, it’s all just trailor park trash around here”.
I phoned the parks customer service line (my phone lets me make calls, but not use the Internet). After 15 minutes of listening to music their system hangs up on me. I drive off and find a Starbucks, where I can use their Wifi and locate a cinema where I watched Avatar in 3D (good film). After getting home, I used the Six Flags chat system. After 20 minutes of waiting, I got through to an agent who said they’ll open a refund request for me. There’s still nothing on the park’s website or Facebook page about them being closed today.
So, you guys can decide, did Six Flags give me a premium experience?