I really don't understand why they do these stupid things. Most of us want Merlin to be spending cash on theming, opening hours, entertainment, maintenance and upkeep, new developments etc. Yet they insist on wasting cash time and time again on short lived, labour heavy attractions.
In tertiary industries, payroll is often "the biggest controllable cost". It seems a no brainer that NST and Saw alive would close and celeb and Galactica would eventually be watered down due to high staffing costs. Who is making these ridiculous investment decisions? It seems like incompetent business practices to me.