People not being able to use the internet was probably a concern 20 or so years ago. But it's probably a minute issue now. My grandmother was in her mid 90's when she passed away last year, and was the most old fashioned person I've ever known. She still recorded her TV programmes on VHS, withdrew her pension from the Post Office in cash on a Thursday, and wore an apron until the day she died. She had a broadband connection, a laptop she used to email relatives from, and used to text me from her phone (something I really miss).
Old people are not stupid. Despite the forgetfulness, she was as sharp and astute as she ever was in her later years.
There used to genuinely be people who did not know how to use a computer only a few years ago. But both my parents are retired and probably have about as much computer knowledge as I do. They've used them at work, to sort out mortgages, and shop online. We got out first PC with dialup in the early 90's, and my now retired dad used to show me how to use it. My father-law is even older and builds PC's as a hobby. My son games online with retired people. My neighbours are in their late 80's and are always showing us stuff they've bought from the internet.
Citizens Advice and the local Post Office will help with any concerns regarding benefits. A GP will raise safeguarding concerns and seek help if needed. I appreciate that this doesn't cover absolutely everybody, and there will always be people that sadly fall through the cracks of the system. But that's currently true for working people, children, and disabled people as well. We don't give PIP, housing benefit, and JSA to everyone in the country under retirement age, including millionaires, just in case there are people out there who don't know how to claim do we?
What will likely stop anyone claiming is personal pride. As Winter Fuel payments have never necessitated the need to put a claim in for help if needed, it may be a big step for someone who has never had to rely on benefits to go cap in hand to the state. I fully understand that, but there's a lot of entitlement surrounding this whole debate. Most are likely just sour about it because the gravy train that they've budgeted for is coming to an end. Not every retired person is some quivering ignoramus who is completely unaware of how to use a computer.l