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2018: General Discussion
Alastair
TS Team
Alton Towers contacted me today to reschedule my hotel booking from the weekend, done nice and quickly!
Glad you had a good experience! I'm in the same position yet have been promised calls and emails back at least 10 times from various people within Alton Towers and the hotels team with no luck yet. I have to repeatedly call myself only to be put into a position where they make me feel like I'm lying, despite speaking to a hotel supervisor on the day who assured me that I would be able to reschedule and I would get an email about it same day also. Absolutely atrocious customer service. Something that I've come to expect from Alton Towers however.
bluesonichd
TS Member
Your not the only one. Day three of phone calls day three of promised returned calls. Day three of no further forward.Glad you had a good experience! I'm in the same position yet have been promised calls and emails back at least 10 times from various people within Alton Towers and the hotels team with no luck yet. I have to repeatedly call myself only to be put into a position where they make me feel like I'm lying, despite speaking to a hotel supervisor on the day who assured me that I would be able to reschedule and I would get an email about it same day also. Absolutely atrocious customer service. Something that I've come to expect from Alton Towers however.
Don’t know if it’s an Aton Towers issue or Holidays Extra issue.
Things use to be easer to sort out before the hotel booking was outsourced
imanautie
TS Member
They were having issues at splash reception with HX quoting bad prices online compared to walk up monday so I'd guess the latter.Your not the only one. Day three of phone calls day three of promised returned calls. Day three of no further forward.
Don’t know if it’s an Aton Towers issue or Holidays Extra issue.
Things use to be easer to sort out before the hotel booking was outsourced
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Poopoohead
TS Member
Could anyone please recommend somewhere nice for food near the park? We are stopping in Uttoxeter so our that way would be great too. Thanks!
KingNemesis
TS Member
Could anyone please recommend somewherenicefor food near the park? We are stopping in Uttoxeter so our that way would be great too. Thanks!
Probably for Quick Questions, but...
Dapple Grey in Uttoxeter is okay,
Frankies and Bennies, kind of know what you are going to get.
imanautie
TS Member
Its a 17:00 close Monday so I'm guessing they expect it to be busyAnyone want to guess how busy the park will be on Monday/Tuesday next week? Have the Easter holidays started by then?
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danni87
TS Member
Anyone want to guess how busy the park will be on Monday/Tuesday next week? Have the Easter holidays started by then?
Schools finish this Friday for 2 weeks, I reckon it'll be fairly busy.
Danscott22
TS Member
My old school breaks up on Thursday 29th, so the next 3 weeks could be moderate/busy.
Matt.GC
TS Member
Sad times are afoot when we celebrate 17:00 closes when the park is supposed to be "busy", such is the reality of the park these days.Its a 17:00 close Monday so I'm guessing they expect it to be busy
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Danscott22
TS Member
They are surely going to need to extend the closing times, Wicker Man is 45 minutes on a quiet day, also noticeable that when it soft opened on Tuesday everything was 0-5 minutes, now it is open from the start of the day, there has been a slight increase in everything else, not much but still slightly. So when it is busy, they are going to need to extend closing times.
Skyscraper
TS Member
what?!If its 40-60 min now, I dread to think what it will be like next Wednesday, anyone know?
Enterprise 0 mins
Wicker Man 0 mins
Nemesis 5 mins
Oblivion 5 mins
TH13TEEN 5 mins
The Smiler 5 mins
Rita 10 mins
Galactica 20 mins
Spinball Whizzer Unavailable
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Danscott22
TS Member
Theming and platforms have been added to Ripsaw's old site, and rehearsals are taking place for something, wonder if its some sort of show?
Skyscraper
TS Member
Anyone know why the Rapids was unavailable today?
imanautie
TS Member
Don't think they have ran during the season yet, on Monday and Tuesday tech services where doing something with the station.Anyone know why the Rapids was unavailable today?
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