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2018: General Discussion
What’s that VIP reserved area? They don’t let VIP behind the counter do they?And now the RBO is busy again!![]()
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That explains all the poor customer service it’s VIP holders
imanautie
TS Member
That is an area for VIPs to collect wristbands.What’s that VIP reserved area? They don’t let VIP behind the counter do they?
That explains all the poor customer service it’s VIP holders![]()
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imanautie
TS Member
When it comes to complaints people don't care which queue they are suppose to use.You're photographing the wrong queue, the complaints one is the one on the right, the orange one on the left is for collecting RAP etc. Or it usually is anyway.
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bluesonichd
TS Member
The VIP collection area so you can shout abuse at usWhat’s that VIP reserved area? They don’t let VIP behind the counter do they?
That explains all the poor customer service it’s VIP holders![]()
Also where VIPs stand and are still ignored by the BO staff
imanautie
TS Member
They are normally pretty good at spotting me, must just be you they ignoreThe VIP collection area so you can shout abuse at us
Also where VIPs stand and are still ignored by the BO staff![]()
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delta79
TS Member
The VIP collection area so you can shout abuse at us![]()
Only when a VIP holder acts like a self important git.
Also where VIPs stand and are still ignored by the BO staff![]()
I know the queue stink in box office. But calling the staff person hygiene in to question is poor
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Robert.W
TS Member
Towers have just announced via Twitter as part of Autism Awareness Day, that they are going to be opening an Autism friendly Quiet Room, so that people with Autism can get away from the noise of the park, as well as making ear defenders available for hire. 
Skyscraper
TS Member
Towers have just announced via Twitter as part of Autism Awareness Day, that they are going to be opening an Autism friendly Quiet Room, so that people with Autism can get away from the noise of the park, as well as making ear defenders available for hire.
Yeah, I noticed about the ear defenders in the new Access Guide on the website.
Croftybaby
TS Member
Funny they didn't mention any of this until the Autism Day was nearly over. And they didn't have any Merlin specific branding imagery made up for this marketing message. It's almost as if they only realised that there was a quick marketing opportunity to be had near the end of the day and knocked something out quickly.
Skyscraper
TS Member
Anyone know what's up with Oblivion today? It's been down for most of the afternoon.
Anyone know what's up with Oblivion today? It's been down for most of the afternoon.
It's been up then down every day since they built it to be honest
I'll get my coat.
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They probably forgot, I thought I read about it ages ago somewhere else (not on a map, didn't pick one up).
Typical Towers PR / Marketing team trying to jump on any bandwagon they can [at last minute] to try and look good. Given the way the season has started they need all the help they can get!
As to the reference to BO staff members - I assume this means "Box Office" - but this could equally be an abbreviation for "Bloody Old". Certainly in past seasons some of the staff in there have all but been bussed in from a local old-peoples home for the day. Don't get me wrong, they were nothing but polite (way more-so than the uninterested young lady who served me last August Bank Holiday) but young they were not. I suspect a ride on any of the big coasters would have finished some of them off.
He111epard
TS Member
I booked a trip months ago... And now they've released the opening times for the theme park I'm gutted I did 10am till 4pm. If it's busy IV wasted a trip 4 hours down the road.
Rob
TS Team
I booked a trip months ago... And now they've released the opening times for the theme park I'm gutted I did 10am till 4pm. If it's busy IV wasted a trip 4 hours down the road.
If the park is set to close at 4pm then it means they are expecting it to be quiet. Although it is of course still not ideal if you are travelling a long way; they really should be publishing opening hours further in advance.