I remember Thorpe park had this exact same issue 5 years ago when I was there for Halloween, they closed down guest services as it was out of hand. It’s nothing new for a Merlin park but ever since I’ve avoided attending weekends during Halloween.
It does have a damaging effect as a business model for regulars but will always attract new guests. Maybe they should limit guest numbers whilst there rides aren’t operating to their best capacity until they get new engineers to cover, however it’s Merlin so Raking in quick profits during there busiest season will continue, like it has done for many years regardless of logic and unsatisfied customers.
They just offer free return or in my case because we had a journalist in the group who was as gong to write and article for the mirror they offered VIP passes with Fast track for all rides. Again this is nothing new Merlin know what there doing they don’t care but i actually do feel sorry for management why are they to blame the issues are our of there hands there not in control of guests numbers. If staff are getting shouted and complained at constantly when they should be going home after late and over worked days (bare in mind there struggling to recruit staff at the moment) I don’t blame them for closing guests services at that point at the end of the night.
People get stressed and don’t now how to project there anger, they will be very aware of the issues but all they can offer is free Return? So they’re better off closing it down when it’s like this and people can just complain online through customer services for free return once calmed down, is the same thing but why should staff put up with it to? If you’re angry and upset after a long day and now it’s dark queuing another ridiculous line again after a day of queuing, that’s just gonna make you more angry and upset getting back home even later than planned, It doesn’t make sense.
This is a Merlin issue not a management or staff issue in my opinion. That doesn’t take away people’s frustrations everyone has the right to feel upset or annoyed with the reliability and operations. But I don’t agree with the online comments towards Bianca again bless her, she probs close to quitting then this park has no hope.
It does have a damaging effect as a business model for regulars but will always attract new guests. Maybe they should limit guest numbers whilst there rides aren’t operating to their best capacity until they get new engineers to cover, however it’s Merlin so Raking in quick profits during there busiest season will continue, like it has done for many years regardless of logic and unsatisfied customers.
They just offer free return or in my case because we had a journalist in the group who was as gong to write and article for the mirror they offered VIP passes with Fast track for all rides. Again this is nothing new Merlin know what there doing they don’t care but i actually do feel sorry for management why are they to blame the issues are our of there hands there not in control of guests numbers. If staff are getting shouted and complained at constantly when they should be going home after late and over worked days (bare in mind there struggling to recruit staff at the moment) I don’t blame them for closing guests services at that point at the end of the night.
People get stressed and don’t now how to project there anger, they will be very aware of the issues but all they can offer is free Return? So they’re better off closing it down when it’s like this and people can just complain online through customer services for free return once calmed down, is the same thing but why should staff put up with it to? If you’re angry and upset after a long day and now it’s dark queuing another ridiculous line again after a day of queuing, that’s just gonna make you more angry and upset getting back home even later than planned, It doesn’t make sense.
This is a Merlin issue not a management or staff issue in my opinion. That doesn’t take away people’s frustrations everyone has the right to feel upset or annoyed with the reliability and operations. But I don’t agree with the online comments towards Bianca again bless her, she probs close to quitting then this park has no hope.
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